Shipping Policy

We currently offer these shipping options within the United States:

  Contiguous U.S.   Alaska & Hawaii
Standard Ground   3-8 business days   5-10 business days
2nd-Day Air   2-3 business days   4-5 business days
Next Day Air   1-2 business days   3-4 business days

 

Most orders will arrive within the times given above. However, you should be aware that the times listed are averages, and due to circumstances beyond our control it is possible that some shipments may take longer.

The cost for shipping is based upon the items ordered and will vary from order to order.

Our goal is to process all orders within 24 hours of receipt. However, please allow 1-2 business days to process your order prior to shipping. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM-5:00PM, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.

Brooks Power Systems, Inc. reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

Shipping Details

Incorrectly entered addresses or changes post-shipment may unnecessarily delay delivery and incur penalty fees. Please enter address information in the appropriate boxes and double-check for typos and other errors.

Please allow 1-2 days to process your order prior to shipping. Delivery times listed above apply only to orders shipped to continental U.S. addresses. Hawaii and Alaska please allow 1-2 additional days.

Please note that if your order is placed for delivery to Alaska, Hawaii, Canada or other territories, you will incur additional charges. If the shipping is not calculated at time of checkout, we will advise you via email of the final cost of your order for approval before we ship your purchase. Please contact us for further information.

Shipments are delivered by UPS (United Parcel Service) unless otherwise specified.

The shipping charges are based upon the items ordered and will vary from order to order. We will respond as quickly as possible to confirm delivery charges to your destination. Please be sure to include specifics of the items ordered and include your phone and fax numbers and your email address so that we can contact you.

Multiple Delivery Addresses

If you need to send items to multiple addresses, please place separate orders for each address.

International Shipping

Brooks Power Systems ships internationally. Available products, shipping rates and fees may vary depending on the delivery address for your order.

Please note that if your order is placed for delivery to Alaska, Hawaii, Canada or other territories, you will incur additional charges.

The total shipping charge is based on the weight and size of the package of each item being shipped.When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Brooks Power Systems the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Returns & Replacements

Please review our return policy attached for Returns and Replacements 

Warranty

Please review our warranty policy attached

Large Orders

For orders containing large quantities of merchandise shipping to a single address, please email or call during regular business hours (Monday through Friday 9:00AM-5:00PM PST, excluding holidays).

Overdue Delivery

Products in our warehouse generally ship within 1-3 days of placing the order; however, on occasion, the item may temporarily be out of stock. If you have not received your order in the time expected, please contact one of our customer support representatives during regular business hours (Monday through Friday 8:00AM-5:00PM PST, excluding holidays). Delivery of custom products could take longer depending on the product and quantity involved.

Order Cancellations

Unshipped items can be cancelled as long as the item was not manufactured or customized specifically for your order. Some items, while they can be cancelled, involve a manufacturer’s cancellation fee, for which the customer is liable. Approved refunds will be processed within 7 days via original payment method.

Sales Policy

Prices

Prices listed are FOB plant Hamilton New Jersey. The indicated prices do not include freight, handling fees, or taxes and/or duties, and are subject to correction or change without notice.

Order Confirmation

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Brooks Power Systems  reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By placing a credit card order, the customer grants Brooks Power Company  permission to contact their bank to verify name and address.

Need Additional Help?

Send us an email or call during regular business hours (Monday through Friday 9:00AM-5:00PM PST, excluding holidays).

Questions or Suggestions

You may submit questions or suggestions using the online email link.