A Return Merchandise Authorization (RMA) number is required for all products returned to Brooks Power Systems for replacement under warranty. You should first consult with Brooks Power Customer Service before requesting an RMA number to eliminate any unnecessary returns. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 30 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Brooks Power does not accept product returns that are not under warranty. The returns will be authorized in accordance with the following policies.
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by providing a proof of purchase in the form of an invoice or receipt from Brooks Power . If required, please include the proof of purchase invoice with your return. Warranties on Brooks Power products begin on the date of your product purchase.
Shipping and handling of Returns
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of date of purchase, if required, and your RMA paper work must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Brooks Power will repair or replace the product at their option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Please send your request for an RMA number by email. The email should be sent to : firstname.lastname@example.org